Website usage terms and conditions.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PJ’s Poppets’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘PJ’s Poppets’ or ‘us’ or ‘we’ refers to the owner of the website.  The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Order and Contract Information  
Pricing errors
 Colour and Pattern Interpretation.  
Accepted Payment Methods UK. 
 
 
Shipping Methods and Shipping Times UK. 
*Some UK Highlands & Islands may have a 2-3 day delivery target please contact us with your postcode for details if required.

**My Hermes delivery to IM, HS & ZE postcodes. There is an additional 2.00 pounds to pay for delivery to these areas. No shipping will take place until payment has been cleared for this service. 

***Please note My Hermes do not deliver to the Channel Islands, PO boxes or BFPO addresses. Any orders with My Hermes stated as the postage requirement for these areas will be refunded. 

Free Delivery T&C's (for orders of 75 pounds or more)
 
BFPO Addresses 
 
Important information regarding packaging, shipping and delivery. 
 
 
Returns Policy - Order Cancellations & Returns 
 
Returning an item. 
 
NO RETURNED GOODS WILL BE ACCEPTED AFTER THE 14 DAY PERIOD HAS LAPSED – NO EXCEPTIONS.
 
Please note:
 
Please ensure you include your Name, Address and Order Number on a slip of paper in with the item and ship to:
 
PJ’s
Returns Department
5 Hales Close
Battledown
Cheltenham
Gloucestershire
GL52 6TE
 
 **Note: when trying on items of clothing, please ensure that no scent or marks are transferred onto the item. Items must also not smell of smoke or pets etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. We cannot refund for items that are returned in an un-saleable condition. All original tags and packaging should be returned with the item even if removed/opened. The item must be returned with any enclosed documentation as stated above so we can ensure a speedy response and refund.